FAQS


Please note, these FAQs are meant as a guide and helpful tool. They are not contractually binding and do not change or alter our Site’s Terms + Conditions.

PAYMENT


Trophy Factory Plus Framing gladly accepts PayPal and major credit/debit cards, such as Visa, MasterCard, American Express and DISCOVER. We are currently unable to accept international billing addresses. Your card will be charged instantly. We apologize that we are unable to accept Bill Me Later, C.O.D. or checks at this time.
You will be asked for your credit or debit card number, the expiration date, and the CVV number (last three digits on the signature strip on the back of your card) when you place your order.
All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment then we will not be able to accept your order.
Your card/account will get charged instantly.

ORDERING


No changes can be made to your order once you have submitted your proof approval and your order has gone into production. If you change your mind after placing your order, you may return any items that comply with our Return Policy and are in saleable condition for a refund to the original form of payment within 30 days.
If you notice your personal details are incorrect once you have placed your order, please contact our customer service team by visiting our Contact Us page.
Yes! Orders placed online can be picked up at our store free of charge. Click here for more details.
If an item you have ordered is unavailable, you will receive an email or phone call from our customer service team.
When you place an order you will receive an email from us.
Products in your shopping cart will be cleared when your session expires. Unfortunately, if the order is not confirmed within one hour of the item being placed into the cart, we cannot guarantee the item(s) will still be available when the order is placed.
Our Customer Center is always ready to assist, please call 1-(386) 734-0101, an agent will be happy to take your order. Please have ready, the items you would like to purchase, billing and shipping address and payment information.
We cannot always guarantee the same products will be available both online and in the stores.
We cannot always guarantee the same prices will be available both online and in the stores.

HOW TO


Go to the REGISTER page and click ‘sign up’.
Make sure that all required fields (indicated by an asterisk *) are completed.
Finalize your details and enjoy your experience!
You will need to register with us before your order can be processed (please see the previous question). This ensures that we can make your shopping experience as easy as possible.

Simply select an item from anywhere on the site, choose a color and size — then add to your shopping cart. When you have finished shopping follow the checkout procedure.

All prices shown are correct at the time we enter them into the system. The total cost of the order is the price of the products ordered, tax, and shipping.

At checkout, you can review and change your order details on the Order Summary page.

When you’re ready to complete your order, click the “Check Out” button, and you will be taken to the Payment page. Make sure you review this page carefully, as you won’t be able to change the order once payment has been processed. You’ll also be sent a confirmation email shortly after placing your order.

If you need help placing an order or have any other questions, please contact our customer service team by visiting our Contact Us page.

Go to My Account and click the ‘Forgotten Password’ link. You will receive an email explaining how to set a new password. Please ensure your email address is entered exactly as when you first registered it (as our system is very case sensitive). For your protection, the link expires three hours after the email was sent.
See all our contact page for information on our physical store!
This page should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team by visiting our Contact Us page.
We would love to hear from you! Get in touch with our customer service team by visiting our Contact Us page.
This page should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team by visiting our Contact Us page.
Please log in to your account to change your personal details. Unfortunately, we cannot change the registered email address.

TECHNICAL ISSUES


Try to place your order again – sometimes when the Site is experiencing high demand, orders do not get placed. If it still does not work please make a note of what happens and what messages the Site gives you. It may also be necessary to try an alternative computer to ensure it is not a compatibility problem. If you are still having problems, try deleting the cookies / caches on your computer and then log back into your account. To do this you will need to go to the “Tools” tab in your Internet browser, select “Internet Options”, then choose “Delete Cookies” and hit OK. If further problems persist please get in touch with our customer service team by visiting our Contact Us page.
Please make sure that you entered your details exactly as they appear on the card. The card number should be entered without any spaces. The CVV number is the last three digits on the signature strip on the reverse of the card.
You can always give us a call at 1-(386) 734-0101 and place your order over the phone.